We are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help.
1. Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Timeframe: You have [7 days] from the date of delivery to initiate a return.
- Non-Returnable Items: Certain items are non-returnable, including [items such as perishable goods, intimate apparel, etc.].
2. Refunds
- Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approval: If your return is approved, we will initiate a refund to your original method of payment within [7-10 business days].
- Partial Refunds: Only partial refunds are granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
3. Exchanges
- Exchanges: If you need to exchange an item for the same product due to size or defect, please contact us at [juliaoutshine1@gmail.com] to arrange the exchange.
4. Shipping
- Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [juliaoutshine1@gmail.com]. We will cover the cost of return shipping and provide a replacement or full refund.